How Smile & Pay streamlined DORA documentation

EU-regulated financial institution

DORA framework

Documentation requirements

"Before Copla, we had to interpret DORA requirements ourselves and constantly validate what we were doing. Now, we just answer structured questions and the documentation comes together much faster - it saves a huge amount of time."

Alix Heroux, Director of Engineering (CTPO)

The challenge

Heavy DORA documentation, limited resources

DORA introduced a significant documentation burden:

Over 80 policies had to be created, structured, and audit-ready
Evidence needed to be collected across departments
Outputs had to match regulator expectations

All of this was handled by essentially one person in compliance, with input required from across the company.

Manual documentation quickly became:

Time-consuming
Hard to validate
Difficult to keep consistent
Duplicated across formats

For a small team, this was not scalable.

What changed

From manual documentation to platform-generated policies

Instead of writing DORA documentation from scratch, Smile & Pay adopted Copla’s AI-powered documentation workflows, with an expert Copla CISO reviewing the outcomes.

Rather than interpreting regulation and drafting policies manually, the process is much more streamlined.

Results

Faster, simpler, audit-ready

With Copla, Smile & Pay achieved:

3x faster documentation completion
No need to interpret DORA requirements manually
No duplication of work across tools and formats
Centralized, audit-ready documentation which is directly linked to your controls, risks, and assets.
Reduced audit friction and fewer follow-up questions

Tasks that previously required research and validation can now be completed in hours through guided workflows.

Smile & Pay is now expanding beyond DORA to include ISO and PCI DSS using the same system to manage all compliance requirements in one place.

3X

faster DORA documentation completion

Smile & Pay

EU-regulated financial institution

See other success stories:

Replacing manual DORA process

80% reduction in compliance workload