How Smile & Pay streamlined DORA documentation

EU-regulated financial institution

DORA framework

Documentation requirements

"Before Copla, we had to interpret DORA requirements ourselves and constantly validate what we were doing. Now, we just answer structured questions and the documentation comes together much faster - it saves a huge amount of time."

Alix Heroux, Director of Engineering (CTPO)

The challenge

Heavy DORA documentation, limited resources

DORA introduced a significant documentation burden for Smile & Pay. More than 80 policies had to be created, structured, and made audit-ready, with evidence collected across departments and outputs aligned with regulator expectations.

With essentially one person managing compliance and input needed from across the company, the manual process quickly became time-consuming, difficult to validate, and hard to keep consistent. For a small team, this was not scalable.

What changed

From manual documentation to platform-generated policies

Instead of writing DORA documentation from scratch, Smile & Pay adopted Copla’s AI-powered documentation workflows, with an expert Copla CISO reviewing the outcomes.

Rather than interpreting regulation and drafting policies manually, the process is much more streamlined:

This removes the need for manual interpretation and eliminates rework.

Impact

Faster, simpler, audit-ready

With Copla, Smile & Pay achieved:

Tasks that previously required research and validation can now be completed in hours through guided workflows.

Smile & Pay is expanding beyond DORA to include ISO and PCI DSS using the same system to manage all compliance requirements in one place.

3X

DORA documentation completion

Smile & Pay

EU-regulated financial institution

See other success stories:

Replacing manual DORA reporting

80% reduction in compliance workload